Getting Strategic About Knowledge: Servigistics Adds Kaidara to its Service Platform
"Coming approximately nine months after the merger with Click Commerce's service network and logistics business, this acquisition confirms Servigistics' vision to be a one-stop shop for end-to-end service management solutions." Aberdeen Group, April 2010
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Servigistics Acquires Conduit Internet Technologies, Inc.
Servigistics adds Service Content Management to its Service Lifecycle Management (SLM) suite
Servigistics has acquired Conduit Internet Technologies, Inc., a leading provider of product content management solutions for OEM and dealer-based service organizations. The Conduit solutions will add further breadth and depth to the Servigistics Service Lifecycle Management (SLM) solution suite.
“Servigistics is focused on offering the most comprehensive enterprise solution to manage the post-sales service lifecycle and the acquisition of Conduit further expands our SLM capabilities footprint,” said Eric Hinkle, CEO, Servigistics. “Conduit’s content management solutions will give potential and existing Servigistics clients extended capabilities to drive revenue through the service chain by granting more visibility and access to critical content necessary to support their distribution channels.”
Learn MoreFinally Paying Off on the Promise of World-Class Service
Dwindling product-based revenue combined with increasing costs and demand for world-class post-sales service is creating the perfect storm for executives in mature industries. To weather this storm, boards around the world are challenging executive teams to explore service-led strategies to improve corporate performance. However, are these executives empowered with the tools to get the job done? If not, why not - and how can companies ensure they deliver on the promises they’ve made to their customers? Despite objective market data proving a direct and inescapable connection between optimized service functions and corporate performance, the promise of world-class post-sale service as a performance driver has typically remained unfulfilled.
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