Leading Companies use Servigistics

Savvy organizations improve service margins and accelerate ROI by using Servigistics with their existing ERP

In today's environment of financial uncertainty and market fluctuation, delivering a positive return-on-investment (ROI) on any new project is no longer an option; it is something CFOs demand.  This is driving a growing list of savvy organizations around the world to seamlessly integrate high value-add applications like Servigistics with their current EPR systems.

This strategy is dramatically resulting in an ROI within months while providing the integrated technology platform required to effectively manage post-sale service business as a growth driver and profit lever.

Why now?

While product-based margins diminish across multiple industries, service margins continue to remain very healthy.  In fact, service margins can be 30% to 200% greater than product margins, which is driving companies across diverse industries around the globe to invest in service as a growth driver and source of rapid bottom-line impact.

Service-led growth requires effective collaboration across functions, new decision-making capabilities, and the underlying integrated technology infrastructure to support those processes – this infrastructure can be best achieved by seamlessly integrating Servigistics deep post-sale service functionality with existing ERP systems.

By combining the strengths of an ERP system—including integrated transactional processes and a core repository of data—with Servigistics’ award-winning solutions and deep service functionality, companies can more effectively meet their diverse service business requirements while increasing and accelerating an ROI.

Integration Results Speak for Themselves

The results delivered by seamlessly integrating ERP systems with Servigistics speak for themselves.  A BusinessWeek article highlighted some of the quick yet significant results.  For instance, Avaya augmented its existing SAP system with Servigistics deep service functionality to reduce it service parts inventory from $250 million to $160 million while increasing first-time fill rates from 47 to 97 percent.  Sun Microsystems seamlessly integrated Servigistics with its Oracle ERP system to recognize a cost-saving of $43M million, which earned Servigistics Sun’s Service Supplier of the Year award.

Seamless Integration to Oracle and SAP

Servigistics award-winning solutions have been tested and proven in some of the world’s most complex and demanding ERP environments.   In fact, 42 percent of Servigistics solution implementations integrated to SAP and delivered significant ROI to leading companies, including Coca-Cola Enterprises, Avaya, AGCO,  Case New Holland , Komatsu, Embraer, Eurocopter, Honeywell , Volvo AB, Volkswagen, Rolls-Royce Aero, Pitney Bowes, Home Depot, Hitachi Medical, Konica Minolta, Phillips Consumer Electronics, ATR, Dubai Aerospace and others. 

Another 34 percent of Servigistics clients augmented their Oracle ERP solution with Servigistics and includes industry leaders such as Sears, EMC, GE Aviation, Motorola, GE Oil & Gas, Hamilton-Sunstrand, Trane, Dell, Diebold, Hitachi Data Systems, Toshiba Medical, IKON Office Systems, LG , GE Energy, Nikon, Sun Microsystems, and Toshiba Tech.

Partnering for Success

Because today’s businesses have multiple choices with ERP vendors, Servigistics partners with both Oracle and SAP to enable seamless integration. Servigistics integrates its solution to Oracle® E-Business Suite using Oracle Fusion Middleware.   As a Powered by ‘SAP NetWeaver’ partner, Servigistics helps its clients maximize the ROI on their existing SAP systems by enhancing integration capabilities and enabling users to access Servigistics’ functionality within the SAP NetWeaver Portal.

Making Fact-Based Decisions

So, why are these companies augmenting SAP and Oracle ERP with Servigistics?  Servigistics clients report:

  • A quicker time-to-value and significant ROI by augmenting their ERP with Servigistics.
  • Clients did not want to wait a year or 18 months for SAP or Oracle to "catch-up" with what Servigistics offers now.
  • Most agree that Servigistics solutions are nimble and designed to integrate with ERP systems, enabling them to more effectively achieve their strategic service business goals.
  • Servigistics is more relevant in a changing environment where flexibility and speed to value are increasingly important.

What are you waiting for?  Leverage Servigistics with your existing ERP solution to elevate your post-sale service business as growth driver and increased source of profit and competitive differentiation