Eurocopter, the world-leading helicopter manufacturer, and Servigistics, the leading strategic service management solution provider, announced today that Eurocopter has selected Servigistics to enhance its global Service Parts Management operations.

Servigistics will support Eurocopter in its drive to maximize availability and capability for its extensive civil and defense customer base, while continuing to reduce costs overall.  Additionally, the Servigistics solution will provide Eurocopter with global visibility of service parts and provide advanced intelligence into the management of Performance Based Logistics (PBL) and Power by the Hour (PBH) service contracts.

“As Eurocopter advances its service network, the ability to meet our critical service level agreements on time is imperative to our reputation as well as our bottom line,” said Jean Pierre Dedieu, Support and Services, Eurocopter. “Choosing a system which provides global visibility was of paramount importance to us and supports the EADS 3-i Policy for Innovation, Internationalization and Improvement.”

Eurocopter’s Senior Manager Spare Parts Supply Chain, Bernhard Weigl, further added, “After a lengthy and rigorous evaluation program, we concluded that the Servigistics solution had a strong European infrastructure that could handle high levels of complex data, increasing the visibility and efficiency of our service parts operation.”
 
“Eurocopter is a world leader in the helicopter manufacturing industry and Servigistics is delighted to be building on its expertise in the aerospace and defense industries with such a global business,” said Kevin Tingey, Servigistics’ General Manager EMEA. “Servigistics will enable Eurocopter to retain its competitive advantage in the market place and drive even greater returns from its service business. It is a relationship between market leaders that we are very excited about.”