2008 Releases
November 11, 2008
Honda Motor India Selects Servigistics
Honda Motor India will deploy the Servigistics Service Parts Management solution across India
Atlanta, GA and Dallas, November 10, 2008 – Servigistics, the leading strategic service management solution provider, and Entercoms, the leading service chain management solutions provider, today announced that Honda Motor India Pvt. Ltd. (HMI), the wholly owned subsidiary of Honda Motor Co. Ltd., will roll out Servigistics Service Parts Management to reduce inventory and increase demand satisfaction across India. Entercoms India, a strategic partner of Servigistics, will implement the solution and support it.
Honda Motor India’s primary focus is providing service parts for Honda Siel Cars India Ltd, Honda Motorcycles and scooters India ltd. and Honda Siel Power Products India ltd. All these companies have retained leadership positions in their respective categories for the past many years in India. Honda selected the Servigistics solution for its ability to handle multiple layered locations and to minimize excess by enabling transfers between locations. Once implemented, the solution will increase planner efficiency and significantly decrease the delivery lead time to dealers across India by improving part availability while bolstering customer satisfaction and loyalty. Servigistics and Entercoms have a history of implementing world-class parts management solutions together and have reduced spare parts inventory for its clients by 15-20% post solution implementation. Honda Motor India expects to improve its parts inventory significantly with this solution.
“We are dedicated to delivering outstanding service to our customers,” said Akira Taniguchi, Vice President and Director, Honda Motor India. “Therefore, part availability and expedited delivery lead time are critical to meet our objective. We believe that Servigistics and Entercoms will enable us to exceed our goals while becoming more cost-efficient.”
“Post-sale service as a competitive differentiator and profit driver is a concept that best-in-class companies around the world are realizing,” said Eric Hinkle, CEO, Servigistics. “Honda’s initiative in India demonstrates not only their strategic leadership in service, but also the growing importance of post-sale service in Southeast Asia.”
“Optimizing the service supply chain helps companies leap-frog their competition while substantially improving their own long term profitability,” said Nitin Ahuja, CEO, Entercoms. “We are pleased to apply our global expertise in assisting Honda India in optimizing its service supply chain.”
About Entercoms
Entercoms helps companies improve and manage their after-market service processes. The range of solutions from Entercoms covers Field Service and Repairs Management, Spare Parts Management, Equipment Installed Base Management, Warranty Management, and managing Customer Care. Entercoms provides software and process outsourcing solutions in the after-market domain, and assists clients with end-to-end business and technology needs for their service and spares operations. Entercoms represents Servigistics in the South East Asian markets. Please contact Entercoms at +1.972.719.9095, via email at contact@entercoms.com, or via the Web at http://www.entercoms.com/.
About Servigistics
Servigistics is the worldwide leader in strategic service management software. The company’s award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com/. Catch up on the latest post-sale service issues by visiting www.strategicservicemanagement.com.
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CONTACT:
Entercoms
Vasu Ramanujam
Director of Product Marketing
+91-98220-02447
Servigistics
Shannon Rentner
Senior Manager, Public Relations
+1 770-565-2340
