Click Commerce, the leading provider of service network management solutions, today announced the release of Insight, its new software offering for providing managers and executives with unparalleled visibility into business performance. Insight provides users the ability to define their own personalized dashboards using enterprise mashup technology. Each user can select and define the key business metrics that will appear on their dashboard in an intuitive graphical interface.

Insight is the first real-time performance visibility solution specifically geared to deal with the complex business processes of the aftermarket service area. “We have developed this innovative solution by listening to our customers, and leveraging our decades of experience with the processes and data of complex service operations,” said Dick Kluis, Vice President of Product Management for Click Commerce’s Service Network Solutions division. “We are giving our customers the capability to see the performance of the service network in one summary view, and then to drill into details, analyze potential issues, and take action.”