What: Part Two of a Three-Part series on the Service Supply Chain

Who: AMR Research Director Greg Aimi and Pete Racine, Vice President of Supply Chain Consulting, Click Commerce Supply Chain Management

To succeed in today's competitive business environment, companies must combine planning and execution and take time out of your supply chain - not just inventory. One way to attain this success is by integrating reverse logistics into supply chain processes. Why?

• Returns can cost substantially more than shipping the original product
• In the US alone $700 Billion per year is spent on parts and service

Learn how integrating reverse logistics processes will:

• Reduce costs Increase productivity
• Improve customer service

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