Servigistics Knowledge Management
Sharing Information For Complex Technical Support Services
The Servigistics Service Knowledge Management solution is designed to meet the unique requirements of technical service organizations that manage complex problem resolution. The Servigistics Knowledge Management solution captures and reuses the know-how within the organization reducing the costs of collecting, retaining and reusing knowledge by automating the creation and maintenance of a knowledge repository. Access to this stored experience is streamlined by advanced retrieval methods. Servigistics unique approach enables a single repository to serve as a knowledge store and as a source for interactions through any channel and through multiple languages simultaneously.
Servigistics Service Knowledge Management combines interactive diagnostics with Text2Data processing to gather information along with Knowledge Studio and Knowledge Advisor in a single scaleable application that provides the most robust solution on the market today. The solution is built using the same system architecture that has enabled Servigistics to deliver unprecedented value to a list of marquee clients with its award winning service parts management solution.
The Servigistics solution has proven itself for handling technical services of complex products, and every product feature has been geared to meet the specific needs of these markets.
Service Knowledge Management is proven to:
- Reduce troubleshooting time by solving issues once and making the resolutions available across the service organization.
- Reduce service calls by empowering customers, technicians, partners and dealers to reliably and accurately find their solutions through self-service.
- Reduce service employee ramp-up time by providing a diagnosis framework.
- Improve product reliability by identifying and tracking quality issues (#reuses per solution).
- Increase call center productivity.
- Increase first-call-fix rates through early and accurate diagnostics.
- Service call avoidance for problems that can be resolved remotely or by the customer.
Improve Your Company's Knowledge Sharing Today
To learn more about the unprecedented value Servigistics has delivered to its increasing list of leading clients visit client case studies and client videos. Or to determine how Servigistics can help you find your untapped service margin opportunities? Call us at +1 888.942.8623. Or, e-mail us at contactsales@servigistics.com.
