Leading Companies use Servigistics

Servigistics Service Parts Management Solution

Making the most of your Service Parts Investment

With, revenues, profits, and customer loyalty increasingly driven not by initial product sales but by post-sales service and support, leading companies around the world are rapidly realizing that service is one of the few underinvested levers left that can have a significant impact on both the top and bottom lines.  In a search for profitability, many companies are shifting their focus from their low-margin product businesses to optimizing and improving their high-margin service businesses to quickly drive revenues, profits and customer loyalty to new levels with Service Lifecycle Management solutions.  

Service Parts Management is a critical component of Service Lifecycle Management and is best defined as ensuring the right part is available at the right place, at the right time, which is critical to the delivery of world-class service and maximizing revenue, profits and customer loyalty.  Service Parts Management is the linchpin of any effective service operation.  It is the process of planning, forecasting and aligning service parts inventories, resource and processes to ensure optimal customer service levels with minimal risk and cost.

The award winning Servigistics Service Parts Management solution enables companies to operate lean service networks by providing best-in-class functionality for forecasting, planning, and optimizing a global service parts network.  This includes strategic, tactical and operational recommendations through all phases of the product lifecycle. Servigistics Parts Management was specifically designed from the ground to deliver unprecedented business value by significantly improving in customer service while reducing operational cost, and inventory investment.  The solution is consistently recommended by leading systems integrators and receives “top level” ranking by industry analysts.

That’s why an increasing list of leading companies such as Dell, Diebold, Electrolux, EMC, General Electric Honeywell, IKON Office Solutions, Maytag, Motorola, StorageTek, Subaru, Sun Microsystems, Toshiba, UPS, Volvo and others select Servigistics to deliver significant value which includes:

  • Reduced Planning Costs – automates service parts planning process, service planners can proactively plan rather that reactively expedite parts.
  • Reduced Expediting Cost – By optimizing field stock, there is less need to rush parts to customer sites, thereby reducing expediting costs.
  • Minimized Technician Visits – With the right part in hand, technicians can fix the problem on the first call and eliminate the costs of broken tickets and repeat calls.
  • Reduced Inventory - The right stocking plan can reduce inventory levels by as much as 60%, resulting in less procurement expense, lower repair costs, reduced inventory carrying costs, and improved cash flow.
  • Reduced Obsolescence –efficient management of the entire product life cycle reduces inventory obsolescence and write-offs.
  • Part Repair Avoidance – with complete visibility of the service parts network, the correct field stock plan can be maintained which includes parts available from the repair loop which typically leads to a reduction in part repair.

Improve Your Service Parts Management Today
 
To learn more about the unprecedented value Servigistics has delivered to its increasing list of leading clients visit client case studies and client videos.  Or to determine how Servigistics can help you delivery unprecedented business value to your company, call us at +1 888.942.8623.  Or, e-mail us at contactsales@servigistics.com.